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Review Date
December 29, 2007
Overall Rating
 1 of 5
Value Rating
 1 of 5
Used product for
Less than 1 month
Visitors rate this review
4.00 of 5, 2 votes
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Price Paid
$0.00
Photography Experience
21+ years
, People
Summary
Be careful when ordering from PEphoto. This appears to be a questionable business.
On Dec. 12, 2007, for the first (and last) time, I placed an order with PEphoto for over 200 prints. This site has a "fit-in" function that allows the entire photo to be printed. I specifically look for this option as I crop many of my photos. (I have been disappointed in the past with prints missing body parts.) I checked the box, requesting the ENTIRE order be printed in this manner, using their fit-in function.
When I received my order.... 12 DAYS LATER ...none of the 200 photos were printed using the "fit-in" function, and as a result, many prints were missing important parts of the photos. When I contacted Lisa from customer service she informed me that their "fit-in" function was not working and it was stated on their site. I would now be required to "jump through hoops" to get what I originally ordered and paid for. She informed me, " all your images came already cropped (not true) therefore cannot be corrected. however if you like please send us the images using ftp link and I will be more than happy to redo the work with possible 2 white borders if sending the images please name the folder #255799 redo function where I will receive the entire photo , not a cropped copy, where parts of the photo are cropped off."
For the record, It WAS NOT stated on their site on Dec. 12. I would not have been able to check the box indicating my request if that were the case. Secondly, I have no idea what she is telling me I must do to receive what I originally requested. I am now dealing with the Better Business Bureau as Lisa no longer responds to my e-mails.
I don't think it's unreasonable to ask for a complete re-do of my order, or refund my $19.41.
seabeecushman@yahoo.com
Customer Service
Be careful when ordering from PEphoto. This appears to be a questionable business.
On Dec. 12, 2007, for the first (and last) time, I placed an order with PEphoto for over 200 prints. This site has a "fit-in" function that allows the entire photo to be printed, usually with white borders. I specifically look for this option as I crop many of my photos. (I have been disappointed in the past with prints missing body parts.) I checked the box, requesting the ENTIRE order be printed in this manner, using their fit-in function.
When I received my order.... 12 DAYS LATER ...none of the 200 photos were printed using the "fit-in" function. As a result, most prints were missing important parts of the photos. When I contacted Lisa from customer service she informed me that their "fit-in" function was not working and it was stated on their site. I would now be required to "jump through hoops" to get what I originally ordered and paid for. She informed me, " all your images came already cropped (not true) therefore cannot be corrected. however if you like please send us the images using ftp link and I will be more than happy to redo the work with possible 2 white borders if sending the images please name the folder #255799 redo function where I will receive the entire photo , not a cropped copy, where parts of the photo are cropped off."
For the record, It WAS NOT stated on their site on Dec. 12. I would not have been able to check the box indicating my request if that were the case. Secondly, I have no idea what she is telling me I must do to receive what I originally requested. I am now dealing with the Better Business Bureau as Lisa no longer responds to my e-mails.
I don't think it's unreasonable to ask for a complete re-do of my order, or refund my $19.41. Apparently it's not important to their business reputation to give customers what they pay for.
seabeecushman@yahoo.com
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5 of 5
