Summary Ordered photo Christmas note cards from York on 12/5. When they arrived a week later the inside printing was upside down. An email sent to tell them I needed them immediately for Christmas mailing. Took another week and they were still upside down. Phoned them and they offiered to take 1/2 off. Stated needed them right away and if I didn't get them I expected a full refund. Recd them on Dec 23 and they were still wrong! I am sending them back and will see if I get the full refund.
Stay away from York if you want your order in a timely manner.
If you want to call them for customer service the number is: (don't look for it on the website it's not there!)
Phone: (301) 937-5300
Strengths Cheaper than most (but I guess you get what you pay for)
Card was pretty good quality for the price. Colors slightly off.
Weaknesses Very poor quality control.
Slow response to fixing their errors and not corrected after 2 additonal tries.
Similar Products Used snapfish
Customer Service Poor, poor, poor. Slow email response time. Had to use internet search to find phone number, not listed on site.
Below is contact info: (District Photo is the same as York Photo)
District Photo Inc.
10619 Baltimore Avenue
Beltsville, MD 20705-9130
Phone: (301) 937-5300
Fax: (301) 595-3751
Summary Decent service, great price, but quality has decreased over the last year. They are now using a lower grade paper for 4x6 prints. They were using Fuji Crystal Archive for all their prints, but now are using a lower grade of Kodak paper, that has a sticky, lightweight, cheap feeling to it. I have also noticed (and this may be due to the new paper) that my prints have a yellowish hue. Others have noted the same, so I know it's not just my photos. You may want to order a print or two before doing a large order, so you can color correct your images to suit their printer/paper combo. I will continue to use them but will not order glossy prints. Their matte paper seems to be a little better in quality.
Strengths Will print 4"x5.3" prints that do not crop your photos without additional charge (this is hard to find at their price)
Low cost
Decent quality
Weaknesses Print have a yellowish hue
Now using lower-quality paper
Photos sometimes arrive bent up
Summary I just did a massive order through York, and have to get them to replace one print because the colour is so messed up (my baby's lips came out black despite being perfectly rosy in the uploaded photo), they creased the tops of my 8x10s, the shipping was extremely slow and the order went out much later than they claimed it would, none of the photos have labelling on the backs (ie no filename, no date, nothing) and they sent them in a completely mixed up order so for over 500 prints I now have to do a significant amount of manual sorting with no labels to assist. I'm really quite unimpressed. Dotphoto was a penny per print more but they label the photos and send them in the order you request them, so next time it'll be worth a penny per photo to get that!
Also, York doesn't send an index, and their wallet size has colour shifts compared to the same photos in 4x6.
Very poor quality, I'd say, compared to other almost-as-cheap services.
Strengths Low price
Coupons
Weaknesses Uploads frequently fail
Creased 8x10s
Poor colour quality
Poor Firefox compatibility for gift products/books
Unsorted photos (randomly ordered, not in album order or even sorted by album)
No labelling on the back (ie no file name, date, etc.)
No index print (unless you buy a photo CD)
Slow shipping
Similar Products Used Dotphoto was much better in all respects and definitely worth the extra penny per print (if you prebuy at the maximum level).
Customer Service They apologize a lot for problems but don't fix anything.
Summary I uploaded over 100 high resolutions (~5MB) wedding pictures back in April to York Photo. The quality of the pictures were pretty good, better than WinkFlash I think, the color is warmer, they used Kodak paper.
BUT, if you order bunch at a time, be expect that the edge of many of your prints will get bended because they ship the prints in cheap thin envelopes. I wrote them a complaint letter, got no response.
When I logged in last night, I found out that ALL 600MB photos I uploaded are GONE!!! I don't know if York Photo deleted them because I am using too much of its space or because I sent them a complaint letter or simply because the server crashed and erased my photo. This is really scary. I spent days picking out the photos and uploading them. REally upset. Sent them another complaint letter, don't think I will get any response this time...
Strengths prints decent quality
Weaknesses They delete your photos
Similar Products Used Shutterfly, flickers, Kodak, Winkflash, dotPhoto
Summary I ordered close to $10 of prints from York Photo. They never delivered my prints and all complaints I made via email (couldn't track a customer service number) went unanswered. THEY BASICALLY RIPPED ME OFF AND STOLE MY MONEY!!
I will never use their services again, and I advise you the same! Stay away from them! They are unethical and fraudulent!
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